SMG Arena Security/Usher in Worcester, Massachusetts

POSITION: Usher / Guard

DEPARTMENT: Operations

FLSA STATUS: non-exempt

SMG, the leader in privately managed public assembly facilities, has immediate openings for event Ushers at the DCU Center in Worcester, MA 01608. These are part time, event related positions. No set schedules or hours.


This position is responsible for patrolling all areas of property and security doors, ensuring the safety of all guests, employees and contract labor while on premises; securing property during move in/out trade shows, conventions or events.

Duties and Responsibilities

Secures property

Locks and unlocks facility doors

Conduct routine property walks

Direct guests through metal detectors, to seats or other locations

Responds to emergency situations

Interacts with the public and all levels of management and fellow employees

Secured the safety of all individuals on the premises

Appropriately deals with "unruly" people

Works independently, and judges and assesses situations for immediate response

Education and Experience

High school diploma or GED minimum

Skills and Abilities

Ability to work with minimal supervision

Strong customer service skills

Good written, verbal and interpersonal skills required; ability to interact with all levels of staff including management

Ability to work irregular hours including, night shifts, weekends and holidays

Professional presentation, appearance and work ethic

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

This position will require a large amount of walking, climbing, stooping, and possibly heavy lifting. Position requires work in both indoor and outdoor settings. This position may be subjected to adverse conditions, including contact from hostile people.

Other Qualifications

Ability to work flexible hours including daytime, evening, overnight, weekends and holidays, as needed

Must be able to speak, read and write English

Must have professional attitude and appearance

Must be at least 18 years old

Starting Rate $11.00/hour


Please go to the Employment page of and apply thru the job-specific link:

To be considered for any open position, you must complete the application process completely through the link provided. Applicants that need reasonable accommodations to complete the application process may call 508-929-0114.

Nicole Murray DCU Center 50 Foster Street Worcester, MA 01608

Accepting applications from 2/9/18 until filled.

SMG is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities and protected Veterans to apply. VEVRAA Federal Contractor

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled