After 1-2 years in the industry, the Operations Coordinator plays a supporting role on the Operations Team and is responsible for overseeing specific initiatives on a client account. In this role, you will do research, special projects, work with and oversee project communications between business, client service and direct or 3rd party staffing, have client communication and oversee operations support.


  • Reliably track day-to-day operations of program including staff relations, paperwork, routing and overlays showcasing ability to meet deadlines and budget parameters

  • Effectively handle project expenses including managing program logistics expenses

  • Develop positive relationships with clients and promote positive team/client relations

  • Ensure program data is updated and correct and is communicated to internal and field staff in advance

  • Analyze, review and approve recaps on time; contribute to program reporting process effectively

  • Lead presentations in team meetings, client calls and crew meetings

  • Demonstrate ability to effectively coordinate and organize logistical needs including travel, equipment

  • Support hiring process for program staffing including maintaining relationships with third party vendors

  • Prepare and organize crew training calls for successful program launch

  • Demonstrate ability to effectively and professionally communicate with internal staff, field staff and client teams

  • Other duties as assigned that support the overall agency, department and program goals

  • Prepare Purchase Orders and process and approve invoices for 3rd party staffing

NOTE: This job description does not imply that the above functions are the only tasks that may be performed. Associates will be expected, if possible, to follow any other job-related instructions and perform any other job-related tasks as directed by management.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Education/Experience: A Bachelor’s Degree or equivalent is required; Minimum of 1 year experience in the marketing and promotional industry

Other Functions: A thorough understanding of the program including project management and specific client needs; Ability to multi-task and work under high pressure situations; Excellent interpersonal skills and communication skills; Ability to effectively develop relationships with clients and internal staff in all departments and vendors; The ability to work in a dynamic environment with shifting priorities and deadlines. Intermediate excel and MS office skills; Multitasking; Organization; Detail Oriented Problem-Solver; Capable of working both independently and in a team; Professional and Effective Verbal and Written; Communication Skills; Proactive- consistently seeks out additional responsibilities

Certificates, Licenses, Registrations: None.

Supervisory Responsibilities: None.

Work environment: Office.

Physical Demands: None.

Language Skills: English is the primary language skill; however, bilingual skills may be required based on business necessity.

CROSSMARK is committed to providing accessible employment practices and welcomes applications from people with disabilities. If you require accommodation for a disability during any stage of the recruitment process, please let us know.

Req ID 2018-95575

Job Locations US-RI-Woonsocket

Posted Date 3/14/2018

Category Account Management/Client Services