Crate and Barrel Team Leader, Sales in Burlington, Massachusetts
Team Leader, Sales
Your upbeat attitude and ability to engage customers keeps the sales floor energized and Sales Associates motivated. Under the direction of the Assistant Store Manager, Sales you lead your team to meet daily sales goals—and exceed customer expectations. With a constant eye on the sales floor, you adjust staffing as needed to be sure every customer gets personal attention. You’re a mentor. You coach and develop creative ways to encourage your team to meet sales goals and turn out a top-notch performance every day. You provide productive feedback and thoughtful guidance to Sales Associates, grooming them for advancement on the sales team.
What you’ll do
Lead designated functional team and manage associate workload as determined in partnership with the Assistant Store Manager.
Coach Department Specialists and associates on exceptional performance and maintain a strong visible presence in the department/work area.
Partner with the Assistant Store Manager to train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures, as applicable.
Maintain an understanding of new store initiatives and communicate changes to the Department Specialists and associates, ensuring adoption throughout the store, into steady state.
Focus on promoting and driving sales, maintaining an awareness of current product in store and not in store.
Review KPI results, working with Assistant Store Managers to identify opportunities and corrective actions.
Communicate regularly with the applicable functional Assistant Store Manager to review business results, execution of plans/strategies, customer feedback and associate performance.
Ensure all customers are provided gracious, quick and efficient service through setting expectations and modeling behaviors.
What you’ll bring
Your sense of personal style with a discerning eye and passion for design and home furnishings.
1+ years customer service or retail experience, 2+ years customer service or retail leadership experience preferred.
Strong communication and interpersonal skills.
High school diploma/GED or equivalent.
The job description and other aspects of the job listed on this job posting should not be construed to contain every function/responsibility that may be required to be performed by an associate in this job. Associates are required to perform other related functions as assigned.
Burlington, Massachusetts, United States