Jetstream Ground Services Inc. Ramp Manager in Boston, Massachusetts

Position Title: Ramp Manager

Classification: Full Time-Exempt

Reports To: Regional Director

Position Summary:

The Ramp Manager is responsible for the oversight of meeting, parking, unloading, loading and dispatching all aircraft. Key areas include safe operation and management of ground equipment, staffing, proper management of make-up areas for outbound baggage and delivery of baggage to designated areas. Leadership of the ramp department also entails close oversight to ensure compliance with many government regulations such as FAA, OSHA, DOT and CBP.

The Ramp Manager is responsible for leading and developing supervisory and front-line team members as well as promoting and maintaining relationships with airline customers. The Ramp Manager is also required to deliver against established operational and financial performance goals.

  • Work with the local airline leadership to maximize operational performance in areas of on-time performance, staffing, training, compliance and safety

  • Interact with airport authorities, government agencies, airline customers and external organizations

  • Ensure all ramp safety, AOA safety, security rules and regulations are followed; report any violations as necessary

  • Accountable for reliability, customer service delivery, fostering positive employee relations, cost management and regulatory compliance

  • Participate in all local, regulatory and business partner audits and report any findings and/or areas of concerns

  • Review facilities, ground equipment and operations for compliance and accident prevention deficiencies

  • Coordinate purchases for operational necessities and ensure adequate supplies are available to meet customer standards

  • Investigate, report and implement corrective action for any incident of aircraft damage or employee injury and conduct/participate in employee coaching and counseling as necessary

  • Delivers against operational and financial goals and objectives

  • Accountable for ground support equipment

  • Manage scheduling of employees and workgroup assignments

  • Plan and executes resource allocation for staffing in liaison with the Hiring Manager

  • Manage local employee relations in collaboration with the HR team

  • Oversee any disciplinary action resulting or potentially leading to termination in order to ensure proper documentation and consistent application of polices

  • Support the recruitment process and employee development in collaboration with the HR team


  • Strong working knowledge of airline operations

  • Proven business acumen, technical learning/innovation management and a drive for results

  • Ability to understand financial implications (cost benefit) in operational decisions

  • Superior problem-solving, conflict management and decision making skills

  • Demonstrate communication, leadership and analytical skills

  • Ability to develop effective relationships at all levels

  • Knowledgeable in Microsoft Office software; Word, Excel, PowerPoint, Access and Publisher

Required Education & Experience:

  • Bachelor’s Degree in Aviation Management or related field and/or equivalent experience; 3-5 years of airline/aviation experience required.

  • Strong understanding of Airline Ramp Operation

Additional Requirements:

  • Possess a valid US driver’s license

  • Must pass drug screen and a 10-year FAA background check (employment/criminal)

  • Must demonstrate excellent interpersonal and verbal communication skills in English

  • Must be able to perform in a fast paced environment while maintaining a professional and effective approach to high stress situations

  • Internal candidates must have a recommendation from immediate supervisor

Work Environment

This job operates in a professional office environment as well as outdoors in an airport ramp environment. The employee may become exposed to the elements including but not limited to heat, rain, and snow.

Physical Demands

The physical demands described here are representative to those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl, talk and hear. The employee must occasionally be able to lift or move up to 25 pounds.


Some travel may be required.

JetStream Ground Services, Inc. offers competitive salaries and comprehensive benefits including paid new hire orientation, training, Holidays and Personal Time Off (PTO), Health Insurance including Dental, 401 (k), cell phone allowance and endless opportunities to advance.

JetStream Ground Services, Inc. as an equal opportunity employer, makes hiring decision based on business needs and the best-qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category.

The above statements are intended to describe the general nature and level of work being performed by personnel assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.

ID: 2018-1299

External Company Name: JetStream Ground Services Inc.

External Company URL: