Softworld Application Support Engineer in Boston, Massachusetts

Application Support Engineer

Boston, MA

| Contract

Post Date: 03/02/2018

2018-03-02 2018-04-16

Job ID: 225388

Industry: IT

Job Description

Application Support Engineer

Boston MA

· Hands on experience supporting applications either within a Java or a .NET environment

· Windows OS and servers - someone who is comfortable working in the Windows platform. Does not necessarily matter if they’ ve got Server 2008 vs 2012 vs 2016.

· IIS / Tomcat – Having middleware or application engine knowledge is a bonus.

· This can be supporting or tuning servers, troubleshooting an application stack, reading log files, familiarity with database queries/someone who can tune a web server. There will be some light scripting, but no coding.


· Responsible for the daily monitoring, management, troubleshooting and issue resolution for all the software components of our hosted platform.

· Will work closely with our Infrastructure Operations and Software Development Teams in order to provide end-to-end platform support and application management services.

· Daily monitoring and alert responses

· Tuning performance of the application stack using documented methodologies

· Acute and Recurring issue investigation and resolution with some guidance

· Log and Performance trend analysis

· Development and Tuning of platform monitoring using documented methodologies

· Deployment of automated changes, in collaboration with Software Development